OUR APPROACH TO REFUNDS
ThermaCore is committed to making returns simple for our customers. For most
issues, we do not require you to send your item back to us. Instead, we offer a partial
or full refund and let you keep the product. This approach means you get resolution faster,
you avoid packaging and shipping hassle, and we avoid the cost
and environment impact of shipping small items back and forth across the country.
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ELIGIBILITY
To qualify for a refund under this policy:
Your order must have been placed directly through barconic.org
Your refund request must fall within the request window listed below
You must provide your order number and, for damaged, defective, or
incorrect items, at least one clear photo showing the issue
Each order is eligible for one refund resolution. No repeat or duplicates
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REFUND AMOUNT BY SITUATION
The charts below summarize what to expect. In every case, you keep the item,
there is no need to ship anything back. Be prepared to send photos for proof.
Change of mind, wrong size/fit, no longer wanted:
50% of item price
No return - Keep item
Within 30 days of delivery
Item arrived damaged or defective:
100% of item price, or a free replacement
No return - Keep item
Within 30 days of delivery
Item significantly not as described:
70% of item price
No return - Keep item
Within 30 days of delivery
Wrong Item shipped:
100% of item price, or correct item free of charge
No return - Keep item
Within 30 days of delivery
Order not received (lost in transit, confirmed by carrier):
100% of item price, or a free replacement
N/A
Within 30 days of expected delivery
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HOW TO REQUEST A REFUND
1. Email us at info@barconic.com or use the contact form at barconic.org
with your order number
2. Tell us what happened. For damage, defects, or incorrect items,
attach one or more photos
3. Our support team will review your request, typically within 1-2 business days,
and confirm your refund amount by email
4. Once confirmed, no further action is needed on your part - you do not
need to package or ship anything back
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REFUND PROCESSING TIME
Approved refunds are issued to your original payment method within 3-5
business days of confirmation. One processed, most banks and card issuers
post the credit within 5-10 business days, depending on their own processing
schedules. You'll receive an email confirmation once your email has been issued.
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ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at info@barconic.org.
We can typically cancel and fully refund orders that have not yet been marked as shipped.
Once an order as shipped, it is handled under the refund tiers instead of as a cancellation.
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WHAT ISN'T COVERED
Refund requests after the applicable window in the refund section.
Normal wear and tear, or damage caused by misuse, after the product
as been in use
Orders placed through unauthorized third-party resellers
Gift cards, promotional items, and free-with-purchase items
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EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized items),
and personal care goods (such as beauty products). We also do not accept returns
for hazardous materials, flammable liquids, or gases. Please get in touch if you have
questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
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CONTACT US
For all refund and return questions, please contact us at:
Email: info@barconic.org
Support hours: Monday-Saturday, 9:00 - 11:00 pm EST
Website: barconic.org
