SUPPORT
HOW CAN WE HELP?
Questions about your order, shipping, wholesale, or Chipaki products? Send us a message and our team will get back to you.
MONDAY–FRIDAY, 8AM–4PM EST
For order questions, include your order number so we can help faster.
01
ORDER SUPPORT
Need help with an existing order? Include your order number and the email used at checkout.
02
SHIPPING QUESTIONS
Delivery, address, or shipping issue? Send the details and we will help you sort it out.
03
PRODUCT QUESTIONS
Not sure which product or color is right for you? Ask us here.
04
Refund / RETURNS
Need help with a return or refund? Send us a message and our team will help.
GO TO RETURNS→SEND US A MESSAGE
Fill out the form below and we'll get back to you as soon as we can.
BEFORE YOU SEND
- For order help, include your order number
- For shipping help, include your tracking number if you have it
- For product questions, tell us what your goal is
- For refund requests, include your order number and photos of any damage, defects, or incorrect items.
SUPPORT HOURS
Monday–Friday, 8am–4pm EST
COMMON QUESTIONS
COMMON QUESTIONS
Orders typically arrive within 7–12 business days. Delivery times are estimates and may vary.
Email info@chipaki.org with your order number and a clear photo of the issue within 30 days of delivery. You won’t need to send the item back. Depending on the situation, we’ll offer a refund or replacement.
Once your refund is approved, it’s issued to your original payment method within 3–5 business days. Your bank or card provider may take an additional 5–10 business days to post it.
We currently ship within the United States only.
Unfortunately, we do not offer live order tracking, but it will be added in the near future. Any questions about your order or where your order is? Feel free to ask us!