Frequently Asked Questions

What is your return policy?

Wrong size, defective, or damaged? We'll send a free replacement or full refund — no need to return it, just email info@chipaki.org with a photo within 7 days. Not happy with it for another reason? contact us any time within 60 days of delivery and we'll refund you 60% of your purchase. Keep the item, no return necessary.

Return Policy

How do I start a return or refund?

Contact our customer support team via email or phone, and we'll guide you through the return process. Simply provide your order number and reason for return.

Refund Policy

How long does shipping take?

Standard shipping typically takes 6-9 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $40 within the continental United States.

How do I track my order?

We're currently working on adding tracking to all orders — for now, we'll email you directly with shipping and delivery updates so you're not left wondering where your package is.

How long does the battery last per charge?

One full charge covers plenty of chopping — most people go several days between charges depending on how often they're cooking. Full recharge takes under 2 hours.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 2 hours of placing it. Orders ship quickly, so time is of the essence.

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What comes in the box?

Every order includes two Chipaki slicers, a cleaning scrubber, charging cable, feeder, a spatula, two attachment cups, and additional egg beater/s if wanted!

Is it easy to clean?

Yes — rinse the blade attachment under water after use, or wipe the base down with a damp cloth. No disassembly needed.

Is it safe to use on meat?

Yes, it handles soft, boneless cuts for mincing — just skip anything frozen solid or with bones.

What color / attachment options do you have?

Chipaki comes in green and white — pick whichever fits your kitchen. You can also choose to add additional egg beater/s.

Is it safe to use — will the blade cut me?

Yes, it's built with safety in mind. The blade only spins when the lid is locked in place, so there's no way to touch it mid-chop. Just keep it away from kids without supervision, like any kitchen tool with a blade.

Do you ship internationally?

Currently, we ship within the United States only. We're working on expanding to international shipping in the near future.

How do I contact customer support?

You can reach our customer support team via email at info@chipaki.org. We're available Monday-Friday, 9am-10pm EST.