Refund Policy

Our Approach to Refunds

Chipaki is committed to making returns simple for our customers. For most issues, we do not require you to send your item back to us. Instead, we offer a partial or full refund and let you keep the product. This approach means you get a resolution faster, avoid packaging and shipping hassles, and help us avoid the cost and environmental impact of shipping small items back and forth across the country.

1. Shipping Policy

Shipping and Delivery Options

We currently offer one shipping option. In the future, we plan to add $10 express shipping for priority delivery.

All delivery times and dates are estimates provided in good faith.

Free Shipping

We offer free shipping on certain eligible items and orders, including:

  • Some bundle offers
  • Certain quantity thresholds
  • Orders that meet a specific dollar amount

Free shipping will be clearly specified when it is offered and will apply only under the listed conditions.

Do You Deliver Internationally?

We do not offer international shipping.

What Happens if My Order Is Delayed?

If delivery is delayed, we will let you know as soon as possible and provide a revised estimated delivery date.

2. Return Eligibility

To qualify for a refund under this policy:

  • Your order must have been placed directly through chipaki.org.
  • Your refund request must fall within the applicable request window listed below.
  • You must provide your order number. For damaged, defective, or incorrect items, include at least one clear photo showing the issue.
  • Each order is eligible for one refund resolution. Duplicate or repeat requests for the same order are not eligible.

3. Refund Amount by Situation

The details below summarize what to expect. For situations A–D, you keep the item and do not need to ship it back. Be prepared to provide photos when requested. For a package confirmed lost in transit, there is no item to return.

A. Change of Mind, Wrong Size or Fit, or No Longer Wanted

  • Refund: 50% of the item price
  • Return: No return required, keep the item
  • Request window: Within 30 days of delivery

B. Item Arrived Damaged or Defective

  • Resolution: 100% of the item price or a free replacement
  • Return: No return required, keep the item
  • Request window: Within 30 days of delivery
  • Proof: Include at least one clear photo showing the damage or defect

C. Item Significantly Not as Described

  • Refund: 70% of the item price
  • Return: No return required, keep the item
  • Request window: Within 30 days of delivery
  • Proof: Include at least one clear photo showing the issue

D. Wrong Item Shipped

  • Resolution: 100% of the item price or the correct item at no charge
  • Return: No return required, keep the item
  • Request window: Within 30 days of delivery
  • Proof: Include at least one clear photo showing the item received

E. Order Not Received, Confirmed Lost in Transit by the Carrier

  • Resolution: 100% of the item price or a free replacement
  • Return: Not applicable, as the item was not received
  • Request window: Within 30 days of the expected delivery date

4. How to Request a Refund

  1. Email us at info@chipaki.org or use the contact form. Include your order number.
  2. Tell us what happened. For damage, defects, or incorrect items, attach one or more photos.
  3. Our support team will typically review your request within 1–2 business days and confirm your refund amount by email.
  4. Once your resolution is confirmed, no further action is needed. You do not need to package or ship anything back.

5. Refund Processing Time

Approved refunds are issued to your original payment method within 3–5 business days of confirmation. Once processed, most banks and card issuers post the credit within 5–10 business days, depending on their processing schedules. You will receive an email confirmation once your refund has been issued.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@chipaki.org. We can typically cancel and fully refund orders that have not yet been marked as shipped. Once an order has shipped, it is handled under the refund options above instead of as a cancellation.

7. Exceptions and Non-Returnable Items

Refunds are not available for:

  • Requests made after the applicable request window listed above
  • Normal wear and tear, or damage caused by misuse after the product has been in use
  • Orders placed through unauthorized third-party resellers
  • Gift cards, promotional items, or items provided free with a purchase
  • Perishable goods, such as food, flowers, or plants
  • Custom products, such as special orders or personalized items
  • Personal care goods, such as beauty products
  • Hazardous materials, flammable liquids, or gases
  • Sale items

Please contact us if you have questions about a specific item.

8. Contact Us

For refund and return questions, contact us:

Chipaki
Email: info@chipaki.org
Support hours: Monday–Saturday, 9:00–11:00 PM EST
Website: chipaki.org