SHIPPING POLICY
1. Shipping Policy
Shipping and Delivery Options
We currently offer one shipping option. In the future, we plan to add $10 express shipping for priority delivery.
All delivery times and dates are estimates provided in good faith.
Free Shipping
We offer free shipping on certain eligible items and orders, including:
- Some bundle offers
- Certain quantity thresholds
- Orders that meet a specific dollar amount
Free shipping will be clearly specified when it is offered and will apply only under the listed conditions.
Do You Deliver Internationally?
We do not offer international shipping.
What Happens if My Order Is Delayed?
If delivery is delayed, we will let you know as soon as possible and provide a revised estimated delivery date.
2. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at info@chipaki.org. We can typically cancel and fully refund orders that have not yet been marked as shipped. Once an order has shipped, it is handled under the refund options above instead of as a cancellation.
3. EXCEPTIONS
Refunds are not available for:
- Requests made after the applicable request window listed above
- Normal wear and tear, or damage caused by misuse after the product has been in use
- Orders placed through unauthorized third-party resellers
- Gift cards, promotional items, or items provided free with a purchase
- Perishable goods, such as food, flowers, or plants
- Custom products, such as special orders or personalized items
- Personal care goods, such as beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items
Please contact us if you have questions about a specific item.
4. CONTACT US
For questions about this shipping policy, contact us:
Chipaki
Email: info@chipaki.org
Support hours: Monday–Saturday, 9:00–11:00 PM EST
Website: chipaki.org